ITIL (the IT Infrastructure Library ® ) is the consistent and comprehensive documentation of best practices for IT Service Management. It is used by thousands of organisations globally.

ITIL is supported by a comprehensive certification program, accredited training organisations, implementation and assessment tools, giving guidance on the provision of quality IT services. It has been developed in recognition of an organisations' growing dependency on IT and embodies best practices for IT Service Management.


ITIL Version 3

ITIL Version 2 has undergone a major refresh with the release of Version 3. Version 3 represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take IT service management even further.

The Version 3 framework is built according to the concept of the Service Lifecycle. The phases of the Service Lifecycle are:

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